Privacy policy

Pet Print Design Studio Privacy Policy

Effective Date: 01/01/2024

Pet Print Design Studio, a trading name of Sherlock Design and Print Limited, (collectively referred to as "we", "us", or "our") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website and services.

Information We Collect:

  • Personal Information: We collect the following personal information when you visit our website, place an order, or subscribe to our newsletter:
    • Name
    • Email address
    • Shipping address (if applicable)
    • Phone number (optional)
    • Pet name(s) (optional)
    • Photo uploads of your pet(s) for portrait creation
  • Non-Personal Information: We also collect non-personal information, such as:
    • Browser type and operating system
    • Device information
    • Usage data (e.g., pages viewed, links clicked)
    • IP address (anonymized)

How We Use Your Information:

  • We use your personal information to:
    • Process your orders and provide customer service.
    • Send you promotional emails and newsletters (with your consent).
    • Improve our website and services.
    • Analyze website usage and traffic.
    • Comply with legal and regulatory requirements.
  • We use your non-personal information to:
    • Understand how users interact with our website.
    • Improve the user experience.
    • Develop new features and services.

Sharing Your Information:

  • We do not sell, rent, or share your personal information with third parties, except as follows:
    • Payment processors (for order processing).
    • Shipping providers (for delivery purposes).
    • Data analytics providers (to improve our website and services).
    • Law enforcement and regulatory agencies (as required by law).
  • We may share anonymized or aggregated non-personal information with third parties for research or marketing purposes.

Data Storage and Security:

  • We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • We store your personal information on secure servers with limited access.
  • We retain your personal information for as long as it is necessary for the purposes described in this Privacy Policy, or as required by law.

Your Choices:

  • You have the right to access, update, or delete your personal information.
  • You can unsubscribe from our newsletter at any time.
  • You can contact us to exercise your rights by emailing [customersupport@petprintdesigns.com].

Children's Privacy:

  • Our website is not directed to children under the age of 13.
  • We do not knowingly collect personal information from children under the age of 13.

    Changes to this Privacy Policy:

    • We may update this Privacy Policy from time to time.
    • We will notify you of any changes by posting the new Privacy Policy on our website.

      Contact Us:

      If you have any questions about this Privacy Policy, please contact us at customersupport@petprintdesigns.com