That's the whole point, so we don't print anything until you're sure. We design every portrait from your photo and email you a proof first. Ask for as many changes as you like, from their markings to the shape of their ears, until it's unmistakably them.

And if you still don't love it, tell us before you approve it for printing and we'll give you a full refund.

A clear, well-lit photo taken at your pet's eye level, showing their whole head and ears, works best. Phone photos are perfect.

Not sure? Upload your favourite few and we'll pick the best one. Older or slightly blurry photos are fine too: we'll upscale them and tell you honestly at the proof stage how they'll print. Our photo guide has examples.

Custom portraits: your proof usually arrives within 8-12 working hours, Monday to Friday (1-2 working days in peak season). Once you approve it, we print within 1-3 days.

Wall art prints: printed to order and dispatched in 2-3 days.

Delivery within Australia is typically 1-4 business days, or 1-2 with express, and every order is tracked.

Yes, and at the moment there's no extra cost. Upload a photo of each pet and tell us how you'd like them arranged. They don't need to be in the same photo: we can bring them together in one design.

Yes, and it's some of the most meaningful work we do. Our Dogue and Vanity Purr magazine covers make beautiful tributes, because every headline is written about your pet's personality, habits and favourite things. Tell us about them when you order.

Older photos are fine. We'll restore and upscale them as best we can, and you'll see a proof before anything is printed.

Give a Pet Portrait Gift Voucher. You choose the amount and the date it's emailed to them, and they pick their favourite style and upload their own photo. It works for wall art prints and mugs too, and it's valid for 3 years.

Every framed print arrives ready to hang.

• Standard frame (approx. 14mm): ideal for the two smaller sizes.
• Premium frame (approx. 20mm): sturdier, and the one we recommend for the two larger sizes.

Custom portraits come in black, natural or white frames, and wall art frame colours are chosen to suit each design. A standard frame still works on the larger sizes; premium just gives a sturdier finish. Prefer to frame it yourself? Choose a poster print or a digital file.

Our wall art prints are ready-made designs, so there's no photo to upload or proof to approve. Just choose your size and format, and we print it to order. Want a different colour to suit your room, or your own pet in the same style? Get in touch and we'll create a custom version.

See our full FAQs or get in touch. We're always happy to help.