Shipping policy

Custom pet portraits and mugs We email your first digital proof usually within 8-12 working hours. Our working hours are Monday to Friday, so orders placed over the weekend or on public holidays are proofed from the next working day. In peak season, allow 1-2 working days. Once you approve your design, we print it within 1-3 days.

Wall art prints No proof is needed. Each print is made to order and dispatched within 2-3 days.

Delivery within Australia Standard delivery typically takes 1-4 business days after dispatch, or 1-2 business days with express. Every order is tracked and we'll email you the tracking link when it ships. Shipping costs are shown at checkout.

International delivery We ship to most countries. Many orders, including the UK and US, are printed close to the delivery address, so delivery is similar to Australia. Costs and options for your country are shown at checkout. Any import duties or taxes are the customer's responsibility.

Digital files Digital-only orders are sent by email, with no shipping charge.

Lost, delayed or damaged If your tracking hasn't updated for several days, email us and we'll chase it up. If your order arrives damaged, email clear photos of the packaging and product to customersupport@petprintdesigns.com within 24 hours of delivery, with your order number, and we'll send a free replacement.