Refund Policy
Everything we sell is printed on demand, just for your order.
Custom portraits: love it or your money back We send you a digital proof and make as many changes as you need. If you're still not happy with your design, tell us before you approve it for printing and we'll refund you in full. Once you approve your design, it's printed just for you, so the guarantee no longer applies.
- Swapping to a different photo is free before we start your design, or $10 once it's underway.
Wall art prints Email us as soon as possible if you need to change or cancel your order. If your print hasn't been sent for printing yet, we'll update or cancel it for a full refund.
After printing Because every item is made just for your order, we can't offer refunds or returns for change of mind once it has been printed, including choosing the wrong size or frame.
Damaged, faulty or wrong items If anything arrives damaged, faulty or isn't what you ordered, email clear photos (packaging and product) to customersupport@petprintdesigns.com within 24 hours of delivery, with your order number. We'll send a free replacement, or a refund if a replacement isn't possible.
Photo quality Custom portraits are based on the photo you provide. We upscale every image and tell you at the proof stage if a photo won't print well, and we'll help you choose a better one.
Gift vouchers Gift vouchers can't be exchanged for cash.
Your rights Nothing in this policy affects your rights under the Australian Consumer Law, including your right to a repair, replacement or refund if a product has a major fault.
Questions? Email customersupport@petprintdesigns.com and we'll help.